|
Many thanks for your enquiry.
I've set up this webpage to enable me to quickly answer any query you might have. If your question and answer isn't found on this page or by visiting the appropriate links on it then I'll get back to you ASAP!
IF YOUR QUESTION IS ABOUT WHY OUR MOULDS ARE CHEAPER ON OUR WEBSITE THAN ON EBAY:
eBay Charge us fees every time we list and also every time that an item is sold through eBay. These listing fees don't apply on our website, so the moulds are cheaper there! :o)
IF YOUR QUESTION IS ABOUT THE DELIVERY STATUS OF YOUR ORDER:
Then please visit our "Delivery Info" page which you'll find at:
http://www.dennycraftmoulds.co.uk/viewinfo.asp?id=13
Please also note that we always send out a dispatch notification email through eBay once your order has been posted, so if you check your old emails then you'll be able to find out when we posted out your order. (N.B. All emails sent through eBay's email system are sent to your email address which is registered on eBay).
IF YOU'RE WORRIED THAT YOUR ORDER MIGHT BE LOST IN THE POST:
Then please follow the instructions on the following webpage, paying particular attention to the yellow highlighted text:
http://www.dennycraftmoulds.co.uk/viewinfo.asp?id=13#nondelivery
Once you've followed those instructions, please get back to me to confirm these 2 things:
1. That you have contacted your local sorting office.
2. Please also confirm your address.
IF YOU HAVE A GENERAL QUESTION:
Then you might find the answer to your question by visiting our "Frequently Asked Questions" pages.
You'll find these on our own website at:
http://www.dennycraftmoulds.co.uk/viewinfo.asp?id=10
or in our eBay Shop at:
http://stores.ebay.co.uk/DennyCraft-Moulds/FAQs.html
IF YOU HAVE A "HOW DO I....?" TYPE OF QUESTION:
Please visit our help pages which you'll find at:
http://www.dennycraftmouldshintsandtips.co.uk
OTHER COMMON QUESTIONS:
CAN I PAY BY CHEQUE / POSTAL ORDER?
All purchases made through eBay have to be paid by PayPal, but if you're a U.K. buyer and wish to pay by cheque or postal order then you can do so by purchasing direct from our website. Please see the following page for instructions:
HOW TO PAY BY CHEQUE / POSTAL ORDER
DO YOU GIVE DISCOUNT FOR BULK PURCHASES?
For further details of how we supply to trade/bulk buyers please see the following page:
WHOLESALE MOULDS
WHAT IS THE SIZE OF THE FINISHED CAST/S or WHAT WEIGHT WILL THE FINISHED SOAPS BE?
We always state the sizes of the casts and, (where appropriate), the weights of the finished soaps in all of our listings, both on eBay and our own website. Please see each relevant listing and you'll find your answer there! :o)
CAN YOU MAKE ME A CUSTOM MOULD?
I'm afraid that at the moment we don't make custom moulds because of the time and cost involved.
IF YOUR QUESTION ISN'T ANSWERED BY ANY OF THE ABOVE:
Then I'll get back to you as soon as possible!
Happy Casting!
|
